Terms and Conditions
RedBlue Solutions s. r. o.
Company ID (IČO): 55522467 • Tax ID (DIČ): 2122005897
Registered office: Sadová 2719/3A, 905 01 Senica, Slovakia
Website: www.redblueacademy.com • E-mail: info@redblueacademy.com
1. Introductory Provisions
These Terms and Conditions (hereinafter “T&C”) govern the rights and obligations between RedBlue Solutions s. r. o. (hereinafter “Provider”) and the customer/student (hereinafter “Student” or “Client”) in the provision of online educational services, in particular prepaid lessons and online courses.
By submitting an order, the Student confirms that they have read these T&C and accept them without reservation.
2. Orders and Contract Formation
Orders can be made via the website, e-mail, or any other agreed method.
A contract is concluded upon confirmation of the order by the Provider.
The scope of services (number of hours, format – individual/group, price, dates) is agreed upon at the time of the order.
3. Price and Payment Terms
Prices are specified in the order or mutual written agreement.
Activation/reservation of services is conditional upon payment to the Provider’s bank account within the deadline stated in the payment instructions.
Upon receipt of payment, the Provider issues an invoice – tax document.
4. Validity of Prepaid Hours
Prepaid hours must be used within 180 days from the date of payment, unless otherwise agreed.
For the “Professional” package, the maximum validity period is defined as: number of purchased hours + 180 days from the payment date.
After expiry of the period, unused hours are forfeited without refund.
5. Organization of Lessons and Technical Requirements
Lessons take place online. The Student is responsible for having suitable technical equipment (PC/laptop, microphone, camera if needed) and a stable internet connection.
The Provider is not responsible for technical issues on the Student’s side.
6. Rescheduling and Cancellations
A booked lesson can be cancelled or rescheduled no later than 24 hours before the start.
Later cancellations or no-shows without excuse count as used lessons.
The Provider reserves the right to reschedule lessons in justified cases (force majeure, illness of the tutor, service outages). The Student will be informed promptly and offered an alternative date.
7. Right of Withdrawal (Consumers)
A Student – consumer has the right to withdraw from a distance contract within 14 days from payment without giving any reason.
If no lesson was used within this period, the Student is entitled to a full refund.
If some hours were already used within the 14-day period, the refund will be proportionally reduced.
The Student may explicitly agree to begin lessons before the 14-day period expires; by doing so, they waive the right of withdrawal once the lessons have started.
After 14 days from payment, withdrawal is no longer possible unless otherwise determined by the Provider.
If the Student cannot attend the course, they are entitled to send a substitute participant. This substitution does not affect the price or conditions of the already paid course.
8. Complaints (Service Quality)
Complaints can be submitted via e-mail at info@redblueacademy.com or in writing to the Provider’s registered office.
A complaint must include Student identification, description of the service, and the reason for the complaint.
The Provider will handle the complaint without undue delay, no later than 30 days from receipt.
9. Personal Data Protection
Personal data protection is governed by the separate Privacy Policy (GDPR) published on the Provider’s website.
The Controller is RedBlue Solutions s. r. o.; contact details and scope of processing are listed in the Privacy Policy.
10. Intellectual Property and Licensing Restrictions
Study materials, videos, source codes, worksheets, and other content provided during the course are protected by copyright.
Materials are for the Student’s personal use only and may not be shared, distributed, or commercially exploited without prior written consent of the Provider.
11. Liability and Limitations
The Provider is not liable for indirect damages (loss of profit, data loss, connection outages) or circumstances excluding liability (force majeure).
The Provider’s total liability to the Student is limited to the amount paid for the respective package/service.
12. Changes to Prices and T&C
The Provider reserves the right to change prices and these T&C.
Changes take effect on the day they are published on the Provider’s website. Contracts already concluded remain governed by the wording valid at the time of their conclusion, unless the parties agree otherwise.
13. Dispute Resolution
Legal relations are governed by the laws of the Slovak Republic.
Consumers may also use alternative dispute resolution (ADR/SOI) mechanisms in accordance with applicable legislation.
14. Offline Courses (Recorded Video Courses)
Offline courses (e.g. “Beginners I”, “Beginners II”, “Advanced I”, “Advanced II”) are provided in the form of recorded videos and made accessible to the Student after payment.
The Student acknowledges that this is digital content not supplied on a tangible medium.
The Student has the right to withdraw from the contract within 14 days from payment; however, this right expires once the course is made accessible and the Student explicitly consented to such access at the time of order.
Access to the purchased course is time-limited to the period stated with the product (by default 12 months, unless otherwise specified).
15. Electronic Books (E-books)
E-books are provided in PDF, ePub, or another electronic format after payment.
E-books are digital content under consumer protection law.
The Student has the right to withdraw within 14 days of purchase; however, this right expires once the e-book has been made accessible or delivered by e-mail, and the Student explicitly consented to this upon ordering.
Purchased e-books are for personal use only and may not be shared, copied, or published without the Provider’s written consent.
16. Contact Details
RedBlue Solutions s. r. o.
Sadová 2719/3A, 905 01 Senica, Slovakia
E-mail: info@redblueacademy.com
Web: www.redblueacademy.com
These Terms and Conditions take effect on 16.09.2025 and are binding for all contracts concluded from this date.